Shipping & Customer Service
At Brettuns Village, our mission is to deliver our quality leather goods and antique trunks to you, no matter where you are. We’ve tailored our shipping policies to serve customers both in the United States and around the globe.
Here, you’ll find all the details about our ‘shipping included’ pricing, minimum order requirements, international orders, express shipping options, and our special shipping schedules. Let’s make your shopping experience seamless, from checkout to delivery.
The Brettuns Village Guarantee
At Brettuns Village, your satisfaction is our top priority. That’s why we offer an unconditional guarantee on all our products, with some exceptions (like our reproduction keys or clearance items that are heavily used).
If you’re not completely satisfied with your purchase, please send it back within 30 days of your original order date for a refund or exchange. No need to contact us in advance — just pack it up and send it our way. Be sure to include a note detailing how you’d like us to proceed with the return.
Please note, there is a 15% restocking fee – this helps cover the original shipping costs. Unfortunately, we can’t cover the cost of return shipping unless we made a significant error on our end.
We kindly ask that returned items be in the same condition as when they were shipped. If an item has been cut, nailed, sanded down, or otherwise altered, it cannot be returned. This is especially true for our leather hides — once they’ve been cut, stamped, burnished, or reworked, they’re considered yours. In other words, they’re now a part of your artful creation!
Need to contact us?
Toll-Free: 1-844-492-4930 (ORDERS ONLY, please)
We ship daily via UPS or USPS
At Brettuns Village, we believe in full transparency and simplicity when it comes to shipping. For all our customers within the 48 contiguous states of the USA, our product prices include shipping. That’s right — no additional charges at checkout. However, please note that we do have a minimum order requirement of $5.00 for our ‘shipping included’ pricing.
For orders equal to or less than $5, we’ll send you a PayPal request to cover the shipping and handling. Once that’s sorted, we’ll ship your order immediately.
If you live outside the 48 contiguous states (like AK, HI, or the Territories), there may be an extra charge for shipping, but we’ll do our best to minimize this by utilizing USPS Flat Rate Priority Mail boxes.
Don’t worry, we don’t charge for handling, processing, or order reviews. The prices you see on our website are the total cost — no surprises. We select the most economical carrier for each shipment, which could be UPS, FedEx, or the US Postal Service. If you provide a PO box address for a large shipment, we may need to invoice you for the cost difference. Your order will be shipped once this is paid.
For our valued military customers with APO/FPO addresses, we strive to accommodate you within our regular pricing structure. We’ll avoid any extra postage costs where possible. However, for larger items, like our refinished antique trunks, the additional shipping expense can be substantial. In such cases, we’re happy to store your purchase free of charge until your safe return home.
Need your order in a hurry? No problem. Once you’ve placed your order, simply email us with the day you’d like your package to arrive. We’ll work out the options/prices for UPS, USPS, or FedEx, and let you know. Choose your preference, and we’ll send you an invoice via PayPal for the additional shipping cost. Please note: we can’t ship your order until this extra cost is paid, so do keep an eye on your emails.
Please note: Shipping outside the areas served by the US Postal Service can be quite expensive. Please bear in mind that international postage rates have significantly increased in recent times, and this may add to your total cost.
Here’s how our process for international orders works:
- Place your order on our website.
- We’ll pack your order, weigh it, and calculate the additional postage required.
- We’ll send you an email invoice via PayPal for the additional postage and a mandatory $5.00 International Order fee (this covers our time spent on customs forms and post office visits).
- Once you’ve paid the invoice, we’ll ship your order.
Additionally, here are important notes for our international customers:
- It’s crucial to provide a valid email address that you check regularly. If we can’t reach you, your order will remain in our outgoing basket until the additional shipping cost is paid.
- Please note that you’re paying us for shipping only. You might need to pay customs duties, fees, taxes, or other charges when the package arrives in your country. We can’t determine these costs for you, so it’s wise to check with your postal service before ordering.
- We do our best to ensure your package reaches you, but please understand, that if it gets lost after arriving in your country, we can’t refund the shipping cost.
- We accurately fill out customs declarations for every shipment leaving the USA, declaring the full price of each item. We won’t risk falsifying customs paperwork, so please don’t ask us to do so.
- If you decide to cancel your order after receiving our Money Request (due to high international postage costs), we’ll refund you, less the cost of any packing materials we can no longer use.
- If you have a FedEx or UPS account, we can ship using your account, and all charges will be billed to your account. Just include your account number when ordering.
- For our Canadian customers: As of October 1, 2020, we must select “Recipient Pays Duties and Taxes” for all shipments to Canada. Please be prepared for this change.