Copyright 1994 – 2016
The material on this website has been compiled by AntiqueKeys.Net, Brettuns Village Trunk Shop, and
Brettuns Village Leather, Auburn, Maine (Brettuns Village) for educational and information purposes only.
While every
possible effort is taken to ensure the accuracy of the information presented (and we want to hear about any
inaccuracies you might find), Brettuns Village and its employees, its contractors and their employees, make
no
representation or warranty, express or implied, including the warranties of merchantability and fitness for a
particular purpose, with respect to any information contained on this website. Brettuns Village and its
employees further
make no representation or warranty, express or implied, that the use of any information, apparatus, method
or process disclosed on this website may not infringe on privately owned rights. Neither Brettuns Village
nor its
employees nor its contractors nor their employees assume any liability with respect to the use of, or for
damages resulting from the use of, any information, apparatus, article, method or process disclosed on this
website.
To report any problems with this site, or for more information, please contact the site owner,
Info@rettunsVillage.com .
Brettuns Village Leather
Brettuns Village Trunk Shop
CUSTOMER SERVICE
Our Guarantee: Everything we sell is covered by our unconditional guarantee (unless otherwise stated on
the site – like our reproduction keys or some of the clearance items that are beat near to death): If you’re
not happy with
something you received from us just return it within 30 days of your original order date for refund or
exchange. No need to contact us first – just ship it back. Include a note, please, to let us know how you’d
like us to handle the
return, and that’ll do it. The catch? We charge a 15% restocking fee (it’s not restocking, it’s actually
intended to cover the shipping cost for the original shipment to you), and we don’t reimburse you for return
shipping (unless we
really blew it). Also, we’d prefer we received it back in the same condition it was in when we shipped it to
you. If you cut it or nail it or sand it down or abuse it, you own it, in other words. Our leather hides are
covered by our
guarantee up until the moment you alter them – our responsibility ceases when the leather is cut, stamped,
burnished, or re-worked in any way. You know, standard art material stuff.
Need to contact us? E-mail us at info@brettunsvillage.com or click this link.
Fax us at (207)782-7448
Phone us at (207)782-7863
Toll-Free: 1-844-492-4930 if you’d like to place an order – this line is for ORDERS ONLY, please.
SHIPPING INFORMATION
First things first: All items listed on our web sites are priced with 48-state USA shipping included – there’s
nothing else to add at the end of the transaction. We DO have a minimum order requirement to receive our
‘shipping
included’ pricing, and that minimum order amount is $5.00. If your total purchase amount is less than $5,
we’ll send you a PayPal Money request to cover shipping and handling of your small order, and we’ll ship it
out after
you pay that request. For those customers served by the US Postal Service who need their orders shipped
to locations outside of the 48 contiguous United States, (AK, HI, or the Territories), you may need to pay a
little extra to
get your items shipped to you, but we do our best to take advantage of USPS Flat Rate Priority Mail boxes
so that you don’t feel left out. Also, we do not charge for handling, processing, or looking at your order.
The prices you
see on our web site are all you pay.
APO/FPO/Military Addresses: We do our best to include you in our pricing structure – if at all possible we
will not charge extra postage costs to get your items to you. If you purchase a large item, such as one of
our refinished
antique trunks, the added shipping expense will be incredibly high, so perhaps it’d be better for us to store it
for you at no charge until you return safely home.
Express Shipping: Need it quick? After you’ve placed your order just send us an e-mail to let us know
which day of the week you want to receive your package. We’ll figure out options/prices for UPS, USPS,
or Fedex, and will
let you know. Make your choice, and we’ll send you an e-mailed invoice (thru PayPal) for the additional
shipping cost. We cannot ship your order until that extra cost is paid, so please check regularly.
